Privacy Policy
 
Who are "we"
 
"We" are HIP's Harrogate Ltd. Our address is: 4 St Leonards Close, Harrogate, HG2 8EU.
 
Introduction
 
HIP's Harrogate Ltd is committed to safeguarding the privacy of your information. By "your information" we mean any information about you, which you or third parties provide to us. This policy relates to the privacy of your information at www.hipsharrogate.com. HIP's Harrogate Ltd's Privacy Policy outlines our commitment to the secure and responsible handling of information about our customers and visitors to our website. Please read this policy carefully.
 
The information we collect
 
The type of information that we will collect may include your name, address, email address, details regarding you residential or commercial property and any information submitted via our on-line forms including payment details. We may also request other relevant information from you verbally.
 
How we use your information
 
We may pass your information collected online to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. We will retain information collected about you online for as long as permitted for legitimate business purposes.
We may also use your information for research and statistical analysis with the aim of improving our services.
Any personal data that we have collected via our website will be used as directed by the Data Protection Act 1998 and other applicable laws.
 
Changes to the policy
 
We reserve the right to change this policy from time to time. Any changes to this policy will be posted on this Site.
 
Payment and Refunds
 
You will not be asked to pay for the Service until you have entered all the required information on the system. By completing a payment on our Payment Service Provider you acknowledge that the information entered on the system will be transmitted to third parties for the purposes of preparing the product requested. If payment for the Service is made by cheque or bank transfer then the application will be processed only when we have received confirmation of the cleared payment. All orders are accepted on the basis that the individual who is placing the order is liable for payment. The decision to issue a refund will be at the sole discretion of  HIPs Harrogate Ltd. All orders are accepted on the basis that you acknowledge that once your application has been made, you will not be entitled to a refund. You acknowledge that it is your responsibility to ensure that the information you have entered is complete and correct at the time of your application, and you understand and agree that no refund will be due to you if your application cannot be processed due to incorrect or incomplete information having been provided at the time of your payment. You further understand that if you request to cancel your application HIPs Harrogate Ltd. may not be able to refund your fees because your application is processed by various third parties. HIPs Harrogate Ltd may at its discretion try to cancel your application and if cancellation is possible HIPs Harrogate Ltd may be able to arrange a partial refund in which case HIPs Harrogate Ltd is entitled to deduct all costs charged to HIPs Harrogate Ltd by third parties plus our own administrative costs incurred which in any event shall be a minimum of £25.00.